We will always email your monthly ALIVFibr bill from customerservice@alivfibr.com on the 1st of each month. To ensure you receive our communications, please add this address to your trusted contacts.
You can also view your ALIVFibr bill whenever you want in the myALIV app.
Steps to view your ALIVFibr bill in the myALIV:
Download the free myALIV App from your preferred app store, whether it’s the Google Play Store or the Apple App Store.
Log in using your ALIVFibr username. Unsure of your username? Call 606-2201 for assistance. If this is your first time accessing your account through the app, you’ll need to reset your password using the provided username.
Your services and current bill cycle will be displayed on your dashboard.
To see your past bills, select the menu on the top left and click “Bill History.”
Need more help? WhatsApp
We provide several convenient methods for paying your ALIVFibr bill:
Pay via the ALIVFibr Portal:
Click here to log in.
Pay via the MyAliv App:
Download the app from the Google Play Store or Apple App Store
Open the app, select ALIVFibr, and log in using your username and password.
If you’re using the web portal, enter your username and password to log in.
Bank Transfer
See below for further instructions.
Visiting an ALIV Store or calling the Contact Centre
See below for further instructions.
If this is your first time signing into the app, please refer to the “How do I reset my password?” section within our FAQ for assistance.
After logging in, you’ll see your current charges, any amounts paid, and any past-due amounts.
Click “Pay Now” to proceed to the payment screen.
You can choose to pay the full amount or enter a specific amount.
Payment options include:
Entering your credit card details
Using a stored credit card on file
Setting up automatic payment deductions by entering your banking details
Once you’ve selected your preferred payment method and entered the necessary details, click “Pay Now.”
You will receive a confirmation email once your payment has been successfully processed.
To pay your ALIVFibr bill via bank transfer, there are two options:
Set up automatic deductions from your preferred bank account directly within the app.
Or by logging into your bank’s app or online portal to complete the transfer.
Disclaimer: Online Payments from the following banks are processed within 24-48 hours. Please ensure you have the following entered Customer Name and ALIVFibr Account.
Royal Bank of Canada: Account #1041052, Transit #05775
Bank of Nova Scotia: Account #70412, Transit #50385
Commonwealth Bank: Account #1002924, Transit #21101
Bank of the Bahamas: Account #1350000636, Transit #03158
Fidelity Bank: Account #10100824, Transit #007-02-007
CIBC First Caribbean Bank: Account #12400812, Transit #00667
ALIV Retail Outlets: Visit any of our stores to pay over-the-counter or use our convenient kiosks. Click here to view our stores.
Phone Payments: Dial into the IVR at 606-2201 or simply call 611 from your Aliv mobile device for easy payment.
For assistance:
Email: Reach out to us at customerservice@alivfibr.com for any billing inquiries.
Call: Dial 606-2200 to speak with our customer service team.
Visit: Our office is open for those who prefer in-person support.
We make it even easier for you! Whatsapp ALIVFibr support by clicking here.
Quick Start:
Start by opening the Alivfibr app on your device.
Enter your username in the provided field.
Tap on the Forget password option to initiate the reset process.
Verification and Reset Link:
Re-enter your username and select “Reset password”.
A message stating, Password reset process has started. You will receive an email with further instructions, will appear.
Check your email for a password reset link and select it.
Temporary Password and Verification:
Upon clicking the reset link, you’ll see a verification screen. Click the Verify button.
A temporary password will be sent to your email address.
Return to the app, enter your username and the temporary password, then click Login.
Security Code:
After logging in, you’ll receive a 4-digit code via email. Enter this code in the app.
If needed, use the Resend code option to get a new code
Set New Password:
Follow prompts to the change password screen.
Enter your new password, confirm it, and press Change password to finalize.
Congratulations, you’re now logged back into the Alivfibr App!
